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Intern

Enabling Services
Bengaluru
Job Description
JD
  • Support network operations by performing basic network troubleshooting.
  • Provide first-level support for hardware, software, and network issues.
  • Assist users in troubleshooting issues with applications, operating systems, and connectivity.
  • Document solutions to recurring issues and maintain IT support logs.
  • Follow security protocols to protect network systems from unauthorized access.
  • Manage access permissions, group memberships, and licensing assignments for users.
  • Reset user passwords and assist with account lockouts.
  • Set up email accounts in Exchange Online, and manage mailboxes.
  • Configure distribution lists, shared mailboxes, and email forwarding.
  • Troubleshoot basic email-related issues like access, connectivity, and spam filtering.
  • Create and manage Teams channels, user roles, and permissions.
  • Support users in setting up meetings, configuring audio/video, and troubleshooting access issues.
  • Install and update Office 365 apps (Word, Excel, PowerPoint, etc.) on user devices.
  • Provide support for Office app functionality, resolving common issues, and troubleshooting crashes or slow performance.
  • Maintain documentation for common troubleshooting steps and Office 365 policies.
  • Maintain a complete and accurate inventory of all laptops and related peripherals.
  • Tag and label new laptops, update inventory records, and track equipment across departments.
  • Conduct periodic audits of laptop assets and ensure inventory data is current.
  • Set up and configure laptops for new hires, including installing operating systems, necessary software, and security settings.
  • Apply company-specific configurations and security protocols on laptops.
  • Troubleshoot and resolve minor hardware and software issues, escalating complex problems to senior technicians.
  • Assist in identifying laptops requiring repair or replacement and coordinate with external vendors when needed.
  • Document the assignment, return, and condition of laptops, keeping detailed records for asset tracking.
  • Install and maintain antivirus software, encryption, and other security measures on all laptops.
  • Participate in the regular updates and maintenance of antivirus software and patches.
  • Work under the guidance of senior team members to gain a strong understanding of system administration.
  • Participate in training sessions, workshops, and certifications to enhance IT skills.